Contact JOANN - Shopping & Crafts | Customer Service/Support 2024 - JustUseApp (2024)

Rating 4.8/5

Votes 647,499

I love being able to pick up my online order at the store, but lately it has been difficult to remove items from the cart as it continued to show the items I removed still remained in the cart. I thought maybe if I just continued shopping/adding/editing the cart it would eventually correct itself, but no! As I tried to check out the cart just continued to add up and up! I deleted app then redownloaded the app several times, but the cart stayed the same. The same problem persisted. I eventually had to go into the store, and try make my purchases in person. I tried to tell the cashier this, as I was trying to express to her that I was trying to shop online because the price of an item I wanted was $5 less online than it was at the store and I wanted to use the 15% off entire purchase coupon as well which I understood was for online purchases. But I could not use the online price nor the coupon bc the cashier insisted they were exclusive online price and coupons. She did not seem to want to work with me and understand that I could not do my purchase online, so I left without my any of my craft supplies. And now there is a 25% off shop online pick curbside coupon that once again I cannot use! My phone setting is at automatic update software and so is my App Store. It is not my phone’s fault. It’s your app!! Joann’s please fix your app!!!

Still even more disappointed. I’m adding to my previous review. Although I don’t know why... No one even bothers to respond to these reviews! It is really rare that I’ve seen a response from someone who addresses an issue. I was hoping for help to address my problem. Don’t bother with this glitchy app. I’m super sad because I love the store and I live 40 min to the closest one. I was hoping to be able to buy from as well as use coupons from their app. What a complete disappointment.Previous review from October 2020:All kinds of bugs. Even after being updated in a timely manner. I already have an account, but this app wouldn't let me use my current account. I was in a loop of not working pages over and over again to try and complete the process. So, I figured I would just create a new account. Same. Stupid. Problem. Endless loop of continual pages that don’t complete the process or crash the app. I really like to shop Joann’s and would rather use the phone coupons. I guess that’s not an option for me. I have a current phone and keep it updated in a timely manner. I am super disappointed in this app. The main reason I wanted to use it is for the coupons. I live a far distance from the actual store and a lot of times my coupons expire before I can get there. Which is why I thought the app would be a great thing for me. Guess not.

I’m shocked at how awful and poorly designed the entire expiration is with this store. So many examples of cutting corners at the sake of usability. One example: The app sends you to the web via safari (loaded in app) to change information (ie address) that isn’t even on the website to change. The app has an address I haven’t used in 3 years and 4 moves ago because it won’t delete but it can’t be changed on the site either. Another: your local store (“my store”) setting doesn’t save from web to app or vice-versa. lol Garbage like this is in everything. Products list as being in stock snd in store turn out to be false more often than not that’s assuming you can sort through a product to find out which specific items are in stock or not (ie if you search for in-stock yarn each product page has every color listed ever offered but you have to select each color to determine which are even available let alone in stock anywhere. The website is garbage and so is this app. Whoever is in charge of J’s web front has probably never shopped at the store, or any store like it, ever. Oh and the “missions” are insulting garbage to put your poorer customers through to get artificially invented deals to pump your numbers. Gross.